Returns & Exchanges

At Frost Buddy, we want you to love your home hydration and cooling gear, which is why we offer a 30-day hassle-free return policy for all unused products in their original packaging. If your item isn't the perfect fit for your lifestyle, we are here to make the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the unused product in its original box, ensuring all protective inserts are included to prevent damage during transit.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.