Frequently Asked Questions

Everything you need to know about keeping your home cozy and your drinks cold.

What is the standard shipping time for Frost Buddy orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

Does Frost Buddy offer a satisfaction guarantee?

Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your home cooling or heating products, you can return them for a full refund, minus shipping costs.

Are your products dishwasher safe?

While many of our products are made from high-grade stainless steel, we recommend hand-washing to preserve the integrity of the vacuum seal and the longevity of the exterior finish.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.